Terms of service
These terms describe purchases from PullHouse.
Who you are dealing with
pullhouse-stores.com is operated by CRUX AGENCY LLC, trading as PullHouse, at 8206 LOUISIANA BLVD NE STE A 9676, ALBUQUERQUE, NM 87113, United States. “We”, “us” and “our” refer to that business.
Ordering
Product availability, descriptions and pre-order release information are shown on the relevant product pages. Orders are subject to acceptance and stock availability. If we cannot fulfil an order, we will contact you and refund amounts paid for the unfulfilled order.
Prices and payment
Prices are shown in GBP. Delivery charges are displayed at checkout. Payment is collected through the method selected at checkout.
Product descriptions
We aim to describe products accurately. Review product pages, release dates and pre-order terms before ordering.
Delivery and returns
Prices are in GBP. UK-only shipping is free on every order. Processing takes 1–2 business days and delivery normally takes 3–5 business days after dispatch. Tracking is emailed where available. Pre-orders ship once stock is received after the stated release date. You may request a return within 30 days of delivery. The Mint Arrival Guarantee applies to sealed products: send a photo within 7 days of delivery for a dented corner or crushed packaging; the stated remedy is replacement or, if out of stock, a full refund. Pre-orders are paid at checkout; contact us as soon as possible to request cancellation before dispatch. The Shipping Policy and Refund Policy form part of these terms.
Site use
Please use this website lawfully and do not interfere with its operation or security.
Liability and consumer rights
Nothing in these terms limits rights or liability that cannot be limited under applicable law.
Events outside our control
If an event outside our reasonable control affects an order, we will provide an update where appropriate.
Changes to these terms
We may update these terms by publishing a revised version here. The date above identifies the current version.
Contact
Use the details on the Contact Information page and include your order number if your enquiry concerns an order.
Store-specific promotions and pre-orders
Orders & delivery
When will my order arrive?Orders are processed within 1–2 business days. Once shipped, delivery normally takes 3–5 business days. UK shipping is free on every order.
Can I change or cancel my order?Contact us as soon as possible with your order number. We will always do our best to help, but once an order has been processed or shipped we may no longer be able to make changes.
I entered the wrong shipping address. What should I do?Contact us immediately with your order number and the correct address. If your order has not been dispatched yet, we will do our best to update it. Once the parcel has shipped, an address change may no longer be possible.
Do you offer multi-buy savings?Yes. Most products have volume prices: buy 2 or more and each unit is about 10% cheaper, buy 3 or more and each is about 15% cheaper (items under £10: from 3 and from 6 units). Different models of the same product count together. Your bag switches to the lower price automatically as you add more, and the checkout shows and charges that same price.
Do I get a free gift?Yes. Free gifts are added to your bag automatically at £0, and the whole order counts towards them:
- Orders from £50: a pack of 100 card sleeves + 25 toploaders
- Orders from £150: + a Vault X 9-pocket binder (you choose the colour on the product page or in your bag)
Amounts are what you pay after volume savings. One binder per order. Gift cards do not count.
Problems & returns
What should I do if my order arrives damaged?Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review it and help you find the right solution.
What if my order is incorrect or missing an item?Contact us with your order number and photos where applicable, and we will work to resolve it as quickly as possible.
Do you ship outside the UK?No. We ship from the UK to UK addresses only.
What is the Mint Arrival Guarantee?Every order is packed box-in-box. If a sealed product arrives with a dented corner or crushed packaging, email us a photo within 7 days of delivery and we will send a replacement, or a full refund if it is out of stock.
What is your return policy?You can cancel any order within 14 days of delivery without giving a reason, and on top of that you have 30 days from delivery to request a return. Please contact us before sending anything back so we can give you the correct return instructions. See Shipping & Returns.
Products & pre-orders
How do pre-orders work?Pre-order products show a Pre-order badge and the expected release date. See our Pre-order Policy for the full details.
What language are the cards in?The language is stated on every product page. If a product is listed as English, you will receive the English edition.
How pre-orders work
Products that have not been released yet are marked with a Pre-order badge. The expected release date is shown on the product and in the product description.
Payment
Payment for a pre-order is taken at checkout, when you place your order.
Dispatch
Pre-orders are dispatched once we receive the stock, and are then processed within our normal 1–2 business days. Delivery times after dispatch are the same as for any other order, see Shipping & Returns.
Release dates can change
Release dates are set by the publishers and distributors and can occasionally move. If the date for a product you have pre-ordered changes, we will let you know by email.
Orders with pre-order and in-stock items
If your order contains both pre-order and in-stock items, please contact us if you would like to know how your order will be sent.
Changing or cancelling a pre-order
Contact us as soon as possible with your order number at orders@pullhouseshop.com. We will always do our best to help before the item is dispatched.
Business identity and contact
| Legal business name | CRUX AGENCY LLC |
|---|---|
| Trading name | PullHouse |
| Address | 8206 LOUISIANA BLVD NE STE A 9676, ALBUQUERQUE, NM 87113, United States |
| EIN | 98-1980428 |
| orders@pullhouseshop.com | |
| Phone | +44 7456 064349 |